Tis the Season to Gift Part 2 Shopping Bots Be it calculating shipping costs, offering a discount on the cart total, or simply sharing return/exchange policies to ease their anxiety, a chatbot can handle it all to prevent cart abandonment. The two things each of these chatbots have in common is their ability to be […]
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Customer-Facing Roles and How to Improve these Skills
Role of Customer Success Teams in Managing Customer Feedback The more you improve the customer experience, the harder your employees will work. Research shows that companies that invest in customer experience also see employee engagement rates increase by an average of 20%. Encouraging customer loyalty through incentives is a great way to keep customers coming […]
